AI Approach
Our Approach to AI
6 min

As many of our clients, collaborators and industry peers often ask us how we are using AI in our business, we are collecting our use cases and evolving policies here.
How We Use AI
Governance and Accountability

Our Guiding Principles
Lead with our values
Everything we do is rooted in integrity, respect and responsibility. AI is part of that, not an exception.
AI supports people
We use these tools to make our work better and more enjoyable. They should never take the joy or meaning out of what we do.
Human review always
A person checks every AI supported output. Nothing is shared without human judgment and accountability.
Protect Trust
Trust is the base of our relationships. We use AI with care and openness, and never at the expense of honesty or authenticity.
Stay curious
Try things. Test tools. Share what you learn. Keep an open mind about new ways of working.
Be transparent
If AI plays a part in your process, say so. Be open with each other, with clients and with audiences when it matters.
Protect sensitive information
Treat all AI tools as public spaces. Do not put confidential or personal information into them.
Use approved tools
Use tools that have been reviewed and approved by our Operations team. If you want to explore something new, just check in first.
Respect client rules
Some clients such as Google have their own AI policies. Know them, follow them and ask questions when you need clarity.
Think about impact
AI uses energy and resources. Use it with purpose. And remember that no system can replace lived experience or real diversity of thought.