AI Approach

Our Approach to AI

6 min

As many of our clients, collaborators and industry peers often ask us how we are using AI in our business, we are collecting our use cases and evolving policies here.


How We Use AI

  1. Strategy

As a springboard; giving us initial insights and inspiring start points that help us think in new ways, which our strategists may then incorporate into their own work.

Tools: ChatGPT, Gemini, NotebookLM, Perplexity Pro, Springboards.ai

Uses: Summaries, sentiment maps, source checks and general research

Principle: Let AI widen our view while people make the final calls

  1. Strategy

As a springboard; giving us initial insights and inspiring start points that help us think in new ways, which our strategists may then incorporate into their own work.

Tools: ChatGPT, Gemini, NotebookLM, Perplexity Pro, Springboards.ai

Uses: Summaries, sentiment maps, source checks and general research

Principle: Let AI widen our view while people make the final calls

  1. Creative Development

To help gather context, brainstorm and prototype ideas, sketch initial narratives and executional approaches

Tools: Springboards.ai, ChatGPT, Gemini, Claude, NanoBanana Pro, Midjourney, Veo 3, Runway

Uses: Imagery, storyboards, scripts, moodboards and early concepts

Principle: Let AI help us make our ideas clearer

  1. Creative Development

To help gather context, brainstorm and prototype ideas, sketch initial narratives and executional approaches

Tools: Springboards.ai, ChatGPT, Gemini, Claude, NanoBanana Pro, Midjourney, Veo 3, Runway

Uses: Imagery, storyboards, scripts, moodboards and early concepts

Principle: Let AI help us make our ideas clearer

  1. Filmmaking

AI gives us more flexibility in the edit. We can add in missing B-roll, add new backgrounds and extend shots. It gives us more creative options while still keeping the overall output in human hands

Tools: Runway Gen 2, Runway Aleph, Sora, Veo 3, Midjourney, Artlist, ElevenLabs, Adobe Firefly, FreePik, Weavy.ai

Uses: Pre visualisation, GenAI video in place of stock, VO performance when approved, transcription, experimentation

Principle: Use AI to augment what is possible logistically, while keeping our craft human

  1. Filmmaking

AI gives us more flexibility in the edit. We can add in missing B-roll, add new backgrounds and extend shots. It gives us more creative options while still keeping the overall output in human hands

Tools: Runway Gen 2, Runway Aleph, Sora, Veo 3, Midjourney, Artlist, ElevenLabs, Adobe Firefly, FreePik, Weavy.ai

Uses: Pre visualisation, GenAI video in place of stock, VO performance when approved, transcription, experimentation

Principle: Use AI to augment what is possible logistically, while keeping our craft human

  1. Film Production and Product Management

Helping us speed up organizational tasks, so we can quickly move onto strategic and creative problem solving 

Tools: Gemini for Workspace, ChatGPT, Custom GPTs, Asana, Fathom, Otter, Granola

Uses: Scheduling, summaries, note taking, forecasting and action capture with consent

Principle: Support people so they can focus on the work that matters

  1. Film Production and Product Management

Helping us speed up organizational tasks, so we can quickly move onto strategic and creative problem solving 

Tools: Gemini for Workspace, ChatGPT, Custom GPTs, Asana, Fathom, Otter, Granola

Uses: Scheduling, summaries, note taking, forecasting and action capture with consent

Principle: Support people so they can focus on the work that matters

  1. Post Production

More speed, precision, and creative possibilities. Always guided by an editor or artist

Tools: Pencil, Veed, OpusClip, Runway Aleph, Adobe Creative Suite, Firefly, ElevenLabs, DeepL

Uses: Retouching, resizing, translation and adapting content for different platforms

Principle: Blend tech with craft to make better work, not automated work

  1. Post Production

More speed, precision, and creative possibilities. Always guided by an editor or artist

Tools: Pencil, Veed, OpusClip, Runway Aleph, Adobe Creative Suite, Firefly, ElevenLabs, DeepL

Uses: Retouching, resizing, translation and adapting content for different platforms

Principle: Blend tech with craft to make better work, not automated work

  1. Client Services

Deep insights around our clients business and challenges to better match those with the solutions we offer

Tools: ChatGPT, Gemini, Perplexity Pro, NotebookLM, Crystal Knows

Uses: Research, insight gathering and meeting summaries with consent

Principle: Use AI to deepen context and understanding, not to automate relationships

  1. Client Services

Deep insights around our clients business and challenges to better match those with the solutions we offer

Tools: ChatGPT, Gemini, Perplexity Pro, NotebookLM, Crystal Knows

Uses: Research, insight gathering and meeting summaries with consent

Principle: Use AI to deepen context and understanding, not to automate relationships

  1. Marketing

As a planner, creator and amplifier. CRM tools help us reach our customers with the right content. Our public facing words will always be our own

Tools: HubSpot, Canva, ChatGPT, Gemini, Apollo, Zerobounce, Surfe

Uses: Drafts, templates, marketing project creation and content reuse

Principle: AI helps us create marketing machinery, but our words and ideas are always human

  1. Marketing

As a planner, creator and amplifier. CRM tools help us reach our customers with the right content. Our public facing words will always be our own

Tools: HubSpot, Canva, ChatGPT, Gemini, Apollo, Zerobounce, Surfe

Uses: Drafts, templates, marketing project creation and content reuse

Principle: AI helps us create marketing machinery, but our words and ideas are always human

  1. Operations, Finance, and HR

As a thinking partner, legal sense checker and fact finder; helping us improve accuracy and transparency across the business. Managers find it helpful for team performance reviews. Operations teams use it to talk through new product options. All our legal work runs through an initial AI filter, ultimately enabling us to push paperwork through much faster

Tools: Gemini, ChatGPT, Copilot, Synergist, HiBob, Xero, HubSpot, Joiin

Uses: Policy drafts, contract checks, forecasting, invoice and receipt capture, pattern spotting, financial analysis and goal setting

Principle: Use AI for clarity and efficiency, not shortcuts

  1. Operations, Finance, and HR

As a thinking partner, legal sense checker and fact finder; helping us improve accuracy and transparency across the business. Managers find it helpful for team performance reviews. Operations teams use it to talk through new product options. All our legal work runs through an initial AI filter, ultimately enabling us to push paperwork through much faster

Tools: Gemini, ChatGPT, Copilot, Synergist, HiBob, Xero, HubSpot, Joiin

Uses: Policy drafts, contract checks, forecasting, invoice and receipt capture, pattern spotting, financial analysis and goal setting

Principle: Use AI for clarity and efficiency, not shortcuts

  1. Everyday Productivity

As an assistant; helping with the day-to-day summarising, searching and tiding up the small things. We use NotebookLM to help us digest the most complex reports and white papers

Tools: Gemini for Workspace, ChatGPT, NotebookLM, Fathom, Otter, Granola, Asana AI, Google Workspace integrations

Uses: Internal docs, templates, meeting notes and repetitive tasks

Principle: Augment our understanding, context and efficiency

  1. Everyday Productivity

As an assistant; helping with the day-to-day summarising, searching and tiding up the small things. We use NotebookLM to help us digest the most complex reports and white papers

Tools: Gemini for Workspace, ChatGPT, NotebookLM, Fathom, Otter, Granola, Asana AI, Google Workspace integrations

Uses: Internal docs, templates, meeting notes and repetitive tasks

Principle: Augment our understanding, context and efficiency

Governance and Accountability

Across the Pond AI Playground

We come together in regional teams to test all the latest tools in any given month, and then share across ponds and externally.

Heads of Department: Test tools, shape best practice and support their teams

Regional Leads: Pilot tools, document workflows and share learning

Everyone: Stay curious, follow the guidance and use AI responsibly

Across the Pond AI Playground

We come together in regional teams to test all the latest tools in any given month, and then share across ponds and externally.

Heads of Department: Test tools, shape best practice and support their teams

Regional Leads: Pilot tools, document workflows and share learning

Everyone: Stay curious, follow the guidance and use AI responsibly

Our Guiding Principles

Lead with our values

Everything we do is rooted in integrity, respect and responsibility. AI is part of that, not an exception.

AI supports people

We use these tools to make our work better and more enjoyable. They should never take the joy or meaning out of what we do.

Human review always

A person checks every AI supported output. Nothing is shared without human judgment and accountability.

Protect Trust

Trust is the base of our relationships. We use AI with care and openness, and never at the expense of honesty or authenticity.

Stay curious

Try things. Test tools. Share what you learn. Keep an open mind about new ways of working.

Be transparent

If AI plays a part in your process, say so. Be open with each other, with clients and with audiences when it matters.

Protect sensitive information

Treat all AI tools as public spaces. Do not put confidential or personal information into them.

Use approved tools

Use tools that have been reviewed and approved by our Operations team. If you want to explore something new, just check in first.

Respect client rules

Some clients such as Google have their own AI policies. Know them, follow them and ask questions when you need clarity.

Think about impact

AI uses energy and resources. Use it with purpose. And remember that no system can replace lived experience or real diversity of thought.